Complaints

All programme content on East Coast FM (news, talk, music, advertisements, etc) is regulated by Coimisiún na Meán and we adhere to the various codes that are in place from time to time.

Election Coverage
“Fair and objective coverage of issues or elections is absolutely core to what we do at this station as independent broadcasters.  Editorial decisions are solely for relevant personnel at this station, and we reserve the right to take decisions on material we broadcast, considering issues including protecting our audiences and staff members, ensuring material is not broadcast which would be in breach of the law, or preventing broadcast of material which would involve a risk of defamation proceedings against us, or potentially relate to hate speech. We may decide to pre-record or decline interviews at our discretion. If we do, we will inform you of the reason for our decision, and of your rights.”

East Coast FM welcomes feedback and invites any listener to make an official written complaint if they reasonably feel that the station has broadcast material which breaches the codes that apply to radio broadcasters. On receiving a valid complaint, this station will respond to the complainant at the address supplied.

There are a range of matters which complaints can concern:

• Harm, offence, incitement, and authority of State (section 46J)
• Privacy (section 46K)
• News and Current Affairs (section 46L)
• Advertising (sections 46M(2) or (3), 106(3) and 127(6))
• Retention of copies of programme material (section 46P(1) or (2))
• Media service codes and rules

Complaints can be emailed to complaints@eastcoast.fm

In the event that the complainant is not satisfied with the response the complainant is invited to refer the matter to Coimisiún na Meán within 14 days. Codes are available to view and download from the Coimisiún na Meán web site or you can contact Coimisiún na Meán via email usersupport@cnam.ie or 01-9637755 or in writing to 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20

EAST COAST FM - COMPLAINTS CODE OF PRACTICE:

The current East Coast FM Code of Practice on Complaint Handling is available for viewing or download by clicking here

Last updated February 19th 2024